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IT Service Management

IT Service Management
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IT Service Management

Information technology service management (ITSM) is the activities that are performed by an organization to design, build, deliver, operate, and control information technology (IT) services offered to customers. Al Malath Al Arabia keeps certified ITIL professionals who are adopting a process approach towards management, focusing on customer needs and IT services for customers rather than IT systems, and stressing continual improvement.

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